Revivalvinylwraps.co.uk
TERMS & CONDITIONS
FOR ARCHITECTURAL VINYL
Here you will find our standard Kitchen/furniture Wrapping Terms and Conditions, which have been created to safeguard both my clients and ourselves. These terms are meant to be used by any professional in the field and to provide a clear understanding of rights and responsibilities of all parties involved. By accessing and using these terms, you confirm that you have read, understood and agreed to be bound by these terms.
Revival Vinyl Wrap Terms and Conditions
Estimate
Your initial online estimate is a virtual assessment based on provided pictures and information. This estimate is calculated using our Bronze range as a guideline, but please be aware that it is an educated approximation and may be subject to change. To obtain a more accurate and detailed estimate, a qualified survey report is necessary.
We highly recommend scheduling an appointment for Revival to visit your location and perform an on-site assessment of the proposed work. This allows you to explore all available vinyl options and receive a comprehensive, tailored estimate.
We are confident that in most instances we are as accurate as we can be, however as we haven’t physically seen or measured the kitchen it may not on some occasion be exact. This could mean the price could change upon start of installation. This doesn’t mean the price necessarily increases, it could also decrease. Price changes can include additional items being added, upgrade of materials used, repair work undertaken, additional materials required.
No work will be carried out until our customers are aware of any adjustments and have been previously agreed.
Material price increases
Due to the unprecedented times we are in, there can be price increases on materials used,
If this is the case, there may be an increase to your job quote. We will inform you as soon as we can with any changes.
Opening hours and respond times
Workshop/Drop off
By appointment/time slot allocation only
Trade
Email only: revivalvinylwraps@gmail.com
Pick up drop off by appointment/time slot allocation only
Install
Monday- Friday 8am-4pm
Office
Monday-Friday
9am-5pm
Phone
Monday-Friday 9am-5pm (during high call volume/demand outgoing information message only)
Email
All messages responded to within 72 hours (in cases of high volume Revival vinyl wraps reserve the right to notify using social media)
Facebook
Facebook is monitored only twice a day, all inquiries should be submitted through our website: https://sites.google.com/d/1ipnMGLE1l8X3bQHe0tutZXclPkZ0PdsY/p/18pgKik-8gAA4AufGy4W_tcYmpCyNBAbB and will be responded to within 72 hours.
Our current online correspondence hours stand Mon-Friday 9am 5.30pm
Please allow up to 72 hours for us to respond to all messages.
Availability
During periods of high demand or issues we reserve the right to cease all correspondence and implement public notice through appropriate channels I.e website/social media.
Existing fixtures and fittings
Screws
When removing screws we accept no liability for existing faulty screws breaking or snapping.
Hinges
If any hinge is found to be faulty or has existing damage we are not responsible for any breakages or damage caused due to these faults/damage.
We can supply and fit new hinges at an additional cost.
Handles
We do our best and employ reasonable care in our removal process pre-wrap, however, we are not responsible for existing faulty handles and any damage they cause. I.e screws snapping.
We provide free fitment of handles whether the customer provides own handles. All relevant parts must be provided for commencement of install. If the quality of handles is poor we will advise if fitment is possible.
We reserve the right to refuse to fit second hand or poor quality handles due to faulty fittings or wear and tare.
Our offer of free fitment of customers' own provided glass/stainless steel splashback for behind hob only must be correct size (fit in space) or we will not be able to install. This free of charge service is only applicable to the installation period. If unable to fit due to wrong size, these dates are non transferrable.
Kick Plate clips
We are not responsible for existing kick plate clips breaking/snapping when removing, we do employ reasonable care when removing. In cases of broken clips alternatives fixings can be offered and in some cases will incur a charge. Any additional charges will be discussed with the customer before proceeding.
Washing machine/Dishwasher hinges and fixings
We are not liable for any pre-existing faults/hole location/door angle or washing machine/dishwasher height. We will employ reasonable care when reinstalling and if possible remedy any pre-existing faults at no extra charge.
Extractor fan/hood
Pre installation: If this needs removing at customer request. We are not liable for pre-existing faults with extractor fans/hoods. If an extractor fan/hood needs removed pre installation of splashback we will employ reasonable care when removing/refitting, however we are not liable for any fixtures, fittings, brickwork, plaster work, tiles, painting and decorating, flues, electrical work, lighting. It is the customers responsibility in these cases to contact 3rd party tradesmen.
Sinks and Taps
Additionally we may on occasion, be able to provide installation and installation price will be charged separately. Please note we hold no liability after install of any equipment and any faults, warranty issues should be directed to the manufacturer and/or wholesaler. IE: If a new sink and tap is required it is the responsibility of the customer to make sure they have it in place ready for fitting.It must be of same size as the existing sink being replaced. It will be an extra charge if the work surface has to be altered for the new sink to fit. If any other parts are needed, the customer is responsible for getting the part.
Plugs Sockets and Switches
If plug sockets have been grouted into tiles we accept no liability for damage caused to existing plug socket/existing tiles/existing wall coverings when removing and refitting. We hold no liability for any fittings, wiring, junction boxes, mechanisms, lugs, threaded screws, plastic mountings when removing/reinstalling. If any issues occur it is the customers responsibility to contact any 3rd party tradesmen.
Upon doing splashbacks, sockets need a certain length of cable behind the unit in order for us to install. If the cable isn’t long enough we employ a simple process of turning off all electricity, removing socket cover, disconnecting wires, taping up with insulated electrical tape and leaving it safe. It is the customer’s responsibility to arrange the relevant tradesperson to refit
We hold no liability for any pre-existing electrical work/faults before installation and hold no liability for any electrical works.
We will employ reasonable care when undertaking all aspects of additional joinery works and boxing in, however we are not liable for any fixtures, fittings, brickwork, paster work, tiles, painting and decorating, flues, electrical work, lighting.
When removing existing cornering/open shelving/units/worktops we are not responsible for the condition of the surface underneath these pieces when removed.
Kickplates
Unless priorly arranged Revival holds no responsibility for altering pre-existing kick plates. If kick plates are left off i.e if new floor has been fitted it is the customer's responsibility to refit kick plates or to ensure they are altered to fit before wrap installation. If any additional joinery work is required the customer will be notified, there is an option subject to charge and availability we can offer this service, but however it should be done prior to installation.
Supplying equipment
We do not offer this service, however in any instance of a customer requesting any piece of equipment, we hold no liability for any supplied equipment i.e extractor/hob/oven/microwave/refrigerator/dishwasher/wine fridge/sinks/taps/waste/lighting. We are happy on occasion, where we are able to on customer request, pick up, pay for, drop off to customer. We charge no cost other than reimbursement for the equipment and hold no liability. The receipt will be provided to the customer.
Additionally we may on occasion, be able to provide installation and installation price will be charged separately. Please note we hold no liability after install of any equipment and any faults, warranty issues should be directed to the manufacturer and/or wholesaler
Existing electrical work
In most cases we are able to work around existing sockets/wiring/fuse boxes/cables however if it's not possible and any issues are identified during installation that could NOT have been flagged at the pre installation assessment (this could be on installation day), these will be flagged during installation Revival will talk to the customer for advisement.
Existing kick plate lights need to be removed before wrapping, if this hasn’t been done prior to the Revival arrival there are a few options.
They can be left unwrapped
They can be left unwrapped and brought by the customer with the lights removed to our unit at a later date, independently of installation. Refitting is the customers responsibility. There may be a delay in the kick plates being wrapped and they may have to be left at our workshop and picked back up by the customer at a later date.
They can be removed by Revival at an additional cost however we hold no liability for existing electrical work when removing
Worktops/Upstands
Pre installation all worktops should be repaired, all silicone removed round sink, hobs, upstands.
It is the customers responsibility if they choose to better the condition of the pre existing worktop/upstand/joining bar before wrap installation.
Handles
Handle relocation
When existing doors are being used and new handles have been requested we recommend using existing hole spacings. However if chosen handles do not fit the existing hole spacings the old handle holes required to be filled (with wood filler) and sanded. It is the customers responsibility to ensure this is completed before fitters arrival.
We recommend this process is repeated 2-3 times to insure the smoothness of the surface (any half filled holes indentations scratches, convex or concave finishes around the hole will show underneath the vinyl wrap)
The smoothness of the vinyl is only as good as the surface it is being applied to, we always recommend repairing sanding/smoothing out any in-discrepancies before installation.
Colour match
When partially wrapping kitchens. We cannot guarantee a colour match to existing colour, or guarantee a match to a previously wrapped/partial wrapped kitchen. Vinyl wrap is produced in batch quantities and colour shade differences occur. We therefore recommend having your full project wrapped on the same installation date. We will however try our very best to get as close as possible. It is the customers responsibility to choose from products/samples available, customer confirmation required before installation.
Finish
The result and smoothness of the vinyl is only going to be as good as the surface it is being applied to and the environment it is being wrapped in. Things such as high levels of dust, unfinished joinery work, dusty flooring, cooker grease and splashes pet hairs should all be addressed pre-installation as these can lead to contaminated wraps. In most cases, contaminations are no more than 5% of the overall area on average. Revival vinyl wraps hold no liability for environmental conditions, it is the customers responsibility to properly prepare the room.
We always recommend repairing sanding/smoothing out any in-discrepancies before installation. Any concerns should be addressed at viewing/detailed estimate/pre installation assessment stage.
Pre existing conditions of
Cabinets
Doors
Drawers
Cornus
Kickplates
Worktops
Upstands
Corner edging
Wine racks
Open shelving
Trim
Splashbacks
Tiles
Overhangs
Shelving
Housings
Brackets
Uneven wall surfaces
Ultimately affects the overall effectiveness of the vinyl wrap installation. We use reasonable care and application in all aspects of installation.
The finishing silicon seal can take between 6 and 8 hours to dry. Please avoid these areas highlighted by R evival. It is recommended/but not necessary that the kitchen area should be avoided for 4-6 hours.
We advise silicone seals should be replaced post install every 12 months. This is the responsibility of the customer.
Silicone Sealer
It is important to finalise your silicone sealer colour choice before installation. If no specific silicone has been chosen we will make a choice based on surrounding colours.
We offer a 3 month warranty on decorative silicone application, this is a free complimentary service and any future replacement is the responsibility of the customer. We recommend an annual replacement using a 3rd party mastic application professional.
Common practice dictates silicone should be replaced annually, It is the customers responsibility for proper upkeep, care and replacement when necessary. PLEASE NOTE extra care must be taken when cleaning silicone sealed areas. If sealer lifts due to improper care/heavy cleaning/abrasive solutions Revival Vinyl Wraps holds no responsibility and it is the customers responsibility to replace. We recommend using a soft sponge to lightly clean these areas without anti- bacterial architectural surface cleaner.
The decorative application used in Revival Vinyl Wraps installations is a complimentary service and not essential as architectural vinyl application is fully sealed and water tight on installation.
Pre-Installation
Decorating/renovations
We advise our customers to have all relevant renovations/decorating work complete before the date of your wrap installation. We recommend as to limit any damages caused to the vinyl wrap after installation by other tradesmen
Cleaning
**ATTENTION**
Before installation, a thorough deep clean is REQUIRED and ESSENTIAL of ALL surfaces being wrapped. The kitchen should be fully dusted and degreased with all kitchen surfaces cleared and all drawers emptied for our arrival.
Step 1: A full dust down/hoover of all surfaces being wrapped is essential
Step 2: A full degrease and preparation of all surfaces being wrapped to be carried out using,
A degreaser surface cleaner.
(All surfaces should be smooth to the touch after preparation i.e no grease spots, no dust, no paint, no glue etc)
This is REQUIRED and ESSENTIAL 48 hours before installation.
Full uninterrupted access is required to all areas being wrapped. All work surfaces should be clear with no obstructions blocking entrance/exits for fitter access. There should be no items/clutter in any areas fitters will be working in.
These pre installation steps are essential and should be carried out by the customer to ensure no interruption to installation. This is also essential in the overall quality and longevity of the wrap being applied. It is also an essential part of the installation warranty terms and conditions.
In the event we arrive and the surfaces being wrapped are not prepared to the required standard, and we will be required to prep all surfaces to the required standard before wrap. Additional charges will incur starting at £180
In most instances we can accommodate this extra workload, however, there may not be sufficient time to complete preparation and installation in your allocated booking date. In this instance we will have to cease installation and will offer our next available installation date. or the customer can cancel the installation.
Please note
In either circumstances, no refunds will be applicable.
If the customer has any concerns about the standard of preparation please ask for a visit.
Shelving
Display cupboards (all glasses should be completely removed)
Working area i.e floor/work space, entrance/exits
Drawers
Glass cupboards
Cupboards (where access to hinges is hindered)
Please ensure there is suitable lighting in the working area.
We will always aim to give an estimated project completion time, however, this cannot be guaranteed and your project may take longer. We will always aim to inform you of any changes as soon as possible. Additional times may be unavoidable due to unforeseen circumstances.
All requirements i.e. appointments, delays, schedules, additional trades from customers should be detailed pre/during installation. We do our best to estimate installation durations and implement contingencies.
We reserve the right to cancel any project without notice on breach of our standard terms and conditions.
Although projects are booked and materials ordered in advance we are reliant on the courier company delivering on time. Delays can sometimes occur and this can affect start time and project completion time, again we will aim to inform you as soon as possible.
Mid Installation
Revival aims to be on site between 8am and 9am, start times vary between projects, this can be affected by distance, traffic, deliveries, unforeseen circumstances or 3rd party delays. Additional time for project completion may be required, we do our best to accommodate customers and in most cases installation can still be completed, however in some instances new installation dates may be required or additional time needed to complete.
Revival’s working day finishes no later than 5pm unless otherwise arranged with the customer.
No access is permitted to the working environment.
Full uninterrupted access is required for the duration of your installation please ensure on preparation of the working environment all items needed are removed from the area pre installation. All eating arrangements are taken care of and personal items are removed pre installation.
Customers are required to remain on site and be readily available during installation times (8am to 5pm) project completion/sign off/payment. Any persons under the age of 16 should be accompanied by parents/guardians and strictly not permitted access to the working area during installation.
Unavoidable superficial damage may occur during installation to existing wall coverings. Revival vinyl Wraps hold no liability for conditions of pre-existing paint work or decorating work pre or post installation. Any customer concerns should be addressed pre installation.
Please be advised, any existing paintwork, wallpapering/coverings may be affected during wrap installation. Revival Vinyl Wraps hold no liability for any decorative damage during installation. i.e wall covering, wall paper, paint, plasterwork, tile, grouting, coving, silicone seal, flooring.
It is very rare for cases of decorative damage, however they are out of our control as we can come into contact with these areas during the installation process. (We employ reasonable care) during all aspects of installation
Appliances – i.e washing machines, dishwashers, fridge freezers, tumble dryers, microwaves, wine fridges/ integrated washing machines, integrated dishwashers, integrated fridge freezers, integrated tumble dryers/ integrated microwaves, integrated wine fridges. Revival Vinyl Wraps hold no liability for any of these items. If customers would like wrap installation applied to any of these areas and require removal of these appliances it is the customers responsibility to arrange removal pre installation and refit post installation of these appliances by a relevant trades person. If these areas have been requested to be wrapped, If upon Revival arrival these appliances have not been moved Revival will only wrap areas they have access to, in most cases this will be a hands width. No alternative dates to wrap these areas will be offered.
Kickplates
Unless priorly arranged Revival Vinyl Wraps hold no responsibility for altering pre-existing kick plates. If kick plates are left off i.e if new floor has been fitted it is the customer's responsibility to refit kick plates or to ensure they are altered to fit before wrap installation. If any additional joinery work is required the customer will be notified, there is an option subject to charge and availability we can offer this service, but however it should be done prior to installation.
Post-Installation
Payment Schedule
Deposits
A 50% deposit of the full balance is required to confirm your installation date. This date will be held provisionally for 24 hours without deposit. If no deposit is received the date will be released.
Strictly full balance is due immediately to Revival Vinyl Wraps on project completion.
Additional/extra items added mid installation will be added to final balance and payable immediately on project completion to Revival Vinyl Wraps. Invoice/receipt will be provided on receipt of payment.
Accepted payment methods are:
Cash: Payable immediately to Revival Vinyl Wraps on project completion
Option of Instant bank transfer: Payable immediately (with visual confirmation) to Revival Vinyl Wraps on project completion. If there is a transfer limit on your account and your outstanding balance is greater than the limit, an alternative payment method is required for the remains balancing
Account Details
Revival Vinyl Wraps (Sole Trader)
Monzo Business
Acc Name: Revival vinyl wraps
Acc number: 57127615
Sort code: 04-00-04
Changes
Customers have up to the survey stage to change details of the project. After the survey stage, changes cannot be made without additional charges.
Alternative options are
To continue with original colour choice,
Reschedule installation date (subject to installation availability and availability of materials, this can incur an admin charge of £50)
Cancel installation where deposit is non refundable
It is on occasion possible to change/add additional items subject to availability and accepted revised quote.
Revival Vinyl Wraps reserve the right to cancel installations or orders at any time.
Reschedules
We understand situations occur and things can happen, therefore in an emergency 1 alternative date for installation (dependent on availability) is permitted at no extra cost .
After your permitted one time, free of charge, change of date, any further reschedules will be charged at the following
0-14 days before confirmed installation date £100
14 days before confirmed installation date £50
Instances can occur where we are able to offer earlier installation, our customers are under no obligation to accept an alternative date and original booking will be honoured if declined.
Cancellations pre installation:
If a project is cancelled with less than 28 days notice before installation date no deposit will be returned. This covers admin, production, material ordering, site visits and all related works
If cancelled 28 days or more before installation date, 25% deposit will be refunded less £100 administration fee.
Refunds will be issued via payment method used for 50% deposit.
Commercial Work
All prices/quotes given for commercial work are excluding VAT
Refuse
The refuse (waste) which is accumulated during installation is not the liability of Revival Vinyl Wraps to remove and dispose off. To remove and dispose of refuse from clients houses is subject to charge starting from £45.
Please advise if this is required pre installation (this service is subject to availability and current government guidelines)
Aftercare/ Maintenance
Upon completion of your wrap installation all wrapped surfaces should be maintained by the customer using the following techniques when cleaning
All vinyl wrapped surfaces (please see heading silicone for instruction care on silicone sealer) should be cleaned using damp microfibre cloths only (clothes must be free of dust, grit, grease, oil, bleach, spirits before use) and our architectural antibacterial surface cleaner.
All areas involving folds, joins, buttjoints, overlaps, silicon seals, corners, ends, fragile surfaces, anchor points.
Aforementioned areas require extra care, minimum pressure and attention when cleaning. Improper care or neglect will void installation/material warranties.
Stains like turmeric, curry, tomato based products should be cleaned immediately and be treated like a pours worktop similar to granite or marble. Failure to do so and improper care may result in light staining and is solely customers responsibility.
Guarantee summary
Our vinyl is guaranteed for between 3-12 years depending on material. This includes bubbling, fading, cracking, delimitation and yellowing. This does not cover customer error, neglect and damages.
We provide a standard 1 year installation warranty with all works carried out. All disputes are subject to assessment and cause determination.
Repairs
If any repairs arise please allow our team unto 14 days to address.
Any repairs visible from 1 metre or more warrant an assessment
Any newly identified post installation repairs should be reported within 24 hours of installation. Also note all repairs are subject to assessment and cause determination. We reserve the right to void warranty in any individual case of neglect, improper care or accidental damage.
Guidelines explained at sign off. for care to be followed at all times.
Revival Vinyl Wraps
Abuse
We have a zero tolerance policy against any forms of abuse towards Revival Vinyl Wraps and reserve the right to cease installation and report to police.
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